TikTok Shop Coordinator
Burbank, CA
Full Time
Mid Level
Role Overview
We are looking for a highly organized, proactive TikTok Shop Coordinator to help scale affiliate growth, manage creator relationships, and drive day-to-day operations. This role is equal parts community management, creator outreach, and operational execution.
You’ll play a critical role in building and maintaining a high-performing creator ecosystem, ensuring consistent communication across channels, and helping execute key growth initiatives on TikTok Shop.
Key Responsibilities
1. Creator & Community Management
Qualifications
We are looking for a highly organized, proactive TikTok Shop Coordinator to help scale affiliate growth, manage creator relationships, and drive day-to-day operations. This role is equal parts community management, creator outreach, and operational execution.
You’ll play a critical role in building and maintaining a high-performing creator ecosystem, ensuring consistent communication across channels, and helping execute key growth initiatives on TikTok Shop.
Key Responsibilities
1. Creator & Community Management
- Manage and engage with creator communities across Discord, Lark, and email
- Respond to inbound creator inquiries in a timely, professional manner
- Foster strong relationships with affiliates to drive ongoing engagement and retention
- Share updates on campaigns, incentives, product launches, and best practices
- Moderate community channels and ensure a positive, informative environment
- Execute high-volume, targeted outreach to creators via Cruva
- Identify, segment, and recruit new affiliate creators aligned with brand goals
- Track outreach performance and optimize messaging based on response and conversion rates
- Follow up consistently with creators to drive activation and content output
- Assist in onboarding new creators into TikTok Shop affiliate programs
- Coordinate product seeding and sampling logistics
- Support campaign launches, including creator communication and enrollment tracking
- Help maintain accurate records of creator activity, performance, and status
- Align weekly on priorities and key initiatives
- Independently manage and execute assigned tasks with strong attention to detail
- Support TikTok Shop operations, including product uploads, campaign setup, and general platform maintenance
- Identify and flag any operational issues or inefficiencies
- Conduct competitor and market research within TikTok Shop
- Track trends, top-performing creators, and emerging content strategies
- Compile insights and actionable recommendations to inform growth strategy
- Take clear, organized notes during internal and external meetings
- Summarize key takeaways, action items, and next steps
- Assist in preparing reports on creator performance, outreach efforts, and campaign results
Qualifications
- 1–3 years of experience in influencer marketing, affiliate marketing, or TikTok Shop/e-commerce
- Strong understanding of TikTok, creator economy, and affiliate programs
- Experience with outreach tools (Kruva or similar CRM platforms preferred)
- Excellent written communication skills with a knack for concise, engaging messaging
- Highly organized with the ability to manage multiple workstreams simultaneously
- Self-starter who can take direction and run with tasks independently
- Comfortable working in fast-paced, performance-driven environments
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